Avidley

🧭 Frequently Asked Questions (FAQ)
💻 1. What products do you sell?

We specialize in genuine software (including antivirus) and top-rated antivirus solutions from trusted brands such as Norton, trendmicro.

🔑 2. Are the licenses genuine and legal?

Yes. All software licenses and product keys we sell are 100% genuine and sourced directly from brands. Each license is verified and can be activated online through official channels.

🛒 3. How will I receive my product?

After your payment is confirmed, you’ll receive:

  • A digital download link for the software, and

  • Your unique product key via email (usually within a few minutes).
    No physical delivery is required unless specified otherwise.

⏱️ 4. How long does it take to get my product key?

In most cases, product keys are delivered instantly or within 5–15 minutes after payment. During high-demand periods, it may take up to 1 hour.

🧾 5. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment gateways available at checkout.

🔐 6. What is a digital license?

A digital license (or digital entitlement) is an activation method provided by that links your product key directly to your account — no physical media is needed.

🧰 7. How do I activate my product?

You can activate your product in two ways:

  • Online activation: Enter your product key when prompted after installation.

  • Via account: Sign in with the account linked to your digital license.

Step-by-step instructions are included in your delivery email.

🦠 8. How do I install my antivirus software?

You’ll receive a secure download link along with activation instructions. Simply:

  1. Download and install the software.

  2. Enter your activation key.

  3. Run your first scan to ensure your device is protected.

🔄 9. Can I reinstall or transfer my license?

Most digital licenses can be reinstalled on the same device. Some  antivirus licenses can also be transferred to another device — this depends on the product type (Retail, OEM, or Subscription).

💰 10. What is your refund or return policy?

Digital licenses are non-refundable once activated. However, if your key is invalid or not working, we will replace or refund it immediately — guaranteed.

🧑‍💻 11. Do you offer technical support?

Yes! Our support team is available to help with:

  • Installation and activation issues

  • Product compatibility questions

  • License management assistance

You can contact us via email or live chat on our website.

🔄 12. How long is my antivirus subscription valid?

Subscription duration depends on the plan you purchase — typically 1 year, 2 years, or 3 years. You can renew your subscription easily through our store.

🛡️ 13. Will my antivirus slow down my computer?

Modern antivirus programs are designed to run efficiently in the background without affecting performance. We recommend keeping your software updated for the best protection and speed.

🌍 14. Can I use my license worldwide?

Yes — all our licenses are region-free unless stated otherwise. You can activate and use them anywhere in the world.

Avidley is an authorized reseller of Norton and Trend Micro security products. All product names, logos, and trademarks are the property of their respective owners and are used on this website for identification purposes only. While Avidley is officially authorized to sell Norton and Trend Micro products, it is not owned, operated, or directly affiliated with NortonLifeLock Inc. or Trend Micro Incorporated beyond its authorized reseller agreement. Product information, pricing, and promotions provided on this website are offered by Avidley and may differ from those available directly from Norton or Trend Micro.