Avidley

🔄 Return & Refund Policy

Last Updated: October 10, 2025

At Avidley, we want you to be completely satisfied with your purchase. We guarantee the authenticity of every product key we sell, and we stand behind our products with a 100% Activation Guarantee.

Because our products are digitally delivered software licenses, our return policy is slightly different from that of physical goods. Please review the terms below carefully.

🧾 1. Eligibility for Returns and Refunds

  • Digital software licenses (including Microsoft products and antivirus software) are non-refundable once activated or downloaded.

  • If your product key is invalid or does not activate, we will replace it free of charge or issue a full refund.

  • Refund requests must be submitted within 14 days of purchase and before the product has been activated.

  • For subscriptions or antivirus renewals, refunds are available only before the license has been used or registered.

🔐 2. Non-Returnable Items

For security and licensing reasons, the following items cannot be returned or refunded once delivered or activated:

  • Activated or redeemed licenses

  • Activated or redeemed antivirus subscriptions

  • Electronic software downloads (ESD)

  • Gift cards or store credit

  • Products that have been intentionally altered, misused, or shared publicly

💰 3. Refund Method

  • Approved refunds will be processed to your original payment method (credit card, PayPal, etc.).

  • Refunds typically appear within 3–5 business days, depending on your bank or payment provider.

  • If you paid with store credit or gift card, refunds will be issued as store credit.

⚙️ 4. Activation Guarantee

Every product we sell comes with our 100% Activation Guarantee.
If your product key doesn’t activate successfully:

  1. Contact our support team with your order number.

  2. We’ll verify your license and provide a replacement or refund immediately.
    No hassle — no waiting.

🌍 5. Regional Restrictions

Some products are region-specific (for example, certain Microsoft or antivirus licenses). If a key fails due to regional restrictions, we will issue a full refund or replacement for a compatible version.

🧰 6. Technical Support

If your software is not working as expected, our team is here to help before you request a return. We can assist with:

  • Installation issues

  • Activation problems

  • Compatibility errors

Most issues can be resolved quickly without needing a refund.

📧 7. How to Request a Return

To request a refund or replacement, please contact us at:
📩 support@avidley.site
Include your order number, email address, and a brief explanation of the issue. Our team typically responds within 24 hours.

⚠️ 8. Fraud & Abuse Prevention

We reserve the right to deny refunds for products that show evidence of fraud, abuse, or repeated refund requests.
All refund claims are carefully verified to protect both our customers and our business partners.

✅ Our Promise

We value your trust and satisfaction.
If your product doesn’t work as promised, we’ll make it right — guaranteed.

Avidley is an authorized reseller of Norton and Trend Micro security products. All product names, logos, and trademarks are the property of their respective owners and are used on this website for identification purposes only. While Avidley is officially authorized to sell Norton and Trend Micro products, it is not owned, operated, or directly affiliated with NortonLifeLock Inc. or Trend Micro Incorporated beyond its authorized reseller agreement. Product information, pricing, and promotions provided on this website are offered by Avidley and may differ from those available directly from Norton or Trend Micro.